Frequently Asked Questions: Pro Portal
Find answers to common questions about the Pro Portal
What is the Pro Portal?
A comprehensive online platform for consolidating and streamlining all of your crucial business functions with us – Pro Portal puts functions like ordering, billing, shipping, delivery notifications, project quoting, and pricing updates in the palm of your hand.
What are the different kinds of Pro Accounts?
Guest accounts allow users to browse products and order online. Pro Accounts add order histories, notifications, and other basic features. Pro Plus Accounts provide the full, robust Pro Portal e-commerce experience (credit application required). ALL Pro Portal Accounts are FREE!
Do I need an account to use Pro Portal?
It depends on the level of functionality you want or need. Guests can browse and order products online. To access bill pay, invoicing, order histories, notifications, and other basic features, users will need a Pro or Pro Plus Account (Pro Plus Accounts require a credit application.) ALL Pro Portal Accounts are FREE!
Is there a cost to use Pro Portal?
No. Regardless of whether you choose a Guest, Pro, or Pro Plus Account, ALL Pro Portal Accounts are FREE! Pro Plus Accounts require a credit application.
How do I upgrade my Pro Portal account?
It couldn’t be easier. To convert your existing Pro Account to a Pro Plus Account, simply Log In to your current account and follow the prompts. Don’t have an account yet? Sign up here.
Are there inventory advantages to having a Pro Portal account?
Absolutely! Pro Account holders have access to an expanded inventory of literally thousands of additional products you won’t find in our standard catalog view. Sign up or upgrade now!
What are the ways I can receive my order?
When you order products through the Pro Account, you can choose your pick-up location, have your order delivered directly to your commercial or residential job site, or opt for shipping from a third party (UPS, FedEx, etc.). Choose the option that is easiest and most convenient for you!
Can I choose my pickup location?
Of course. When you order products through the website or mobile app, you can choose the store location that best meets your needs or preferences for pickup.
Can I pay bills online via Pro Portal?
Yes. With a Pro or Pro Plus Account, you can pay for your orders quickly and easily online. You can even save multiple ACH payment methods.
Does Pro Portal make shopping easier?
Yes, in so many ways! With the convenience of shopping online, the flexibility of choosing your preferred delivery method, plus the addition of expanded inventory options. What’s NOT to love? Sign in or sign up and start shopping today.
Can I find, review, or repeat past orders with Pro Portal?
Users with Pro Plus Accounts have access to a robust menu of features, including the ability to view past orders for review or reuse. Sign up or upgrade now!
Will I get notifications of important order updates?
Yes. Users with Pro or Pro Plus Accounts can sign up for notifications. Choose your preferred method (text/email), and you’ll get notified when the status of your order or account changes.
Can I get help setting up or managing my Pro Portal account?
Yes. We’ve designed Pro Accounts to be as user-friendly as possible. If you do find you need assistance, just contact your local representative and we’ll be happy to assist you. Sign up or upgrade now!
What’s the advantage of ordering online with a Pro Portal account?
Speed. Ease. Flexibility. Selection. Just to name a few. Everything about a Pro Account is designed to make doing business with us faster, easier, more efficient, and more rewarding.
How can my Pro Portal account help me with product or project pricing?
Users with Pro Plus Accounts can access a complete menu of value-added functions, including the ability to get project quotes and view current pricing for all products in our online catalog.
How do I manage employee access from Pro Portal?
Users with Pro Plus Accounts can access a complete menu of value-added functions, including the ability to add team members to their account and assign roles, each carrying their own level of access to Pro Portal tools and functions.
How do I create custom product lists in Pro Portal?
Users with Pro Plus Accounts can access a complete menu of value-added functions, including the ability to create customizable and saveable lists for specific or recurring kinds of projects. Starting with a list can save valuable time and ensure you don’t miss anything important.
